Terms of Service
Last Updated: 10/09/2024
Ordering and Custom Requests:
When placing your order, please choose a delivery date that’s at least three (3) business days out. If you have any specific instructions or requests, be sure to include them during checkout. A valid phone number is required to confirm delivery—orders without one may be delayed or rescheduled. While we aim to deliver on your selected date, factors like road conditions, weather, or truck availability may cause occasional delays.
Order Confirmation and Delivery Planning:
You will receive an email confirmation detailing your order, payment, and delivery specifics upon successfully submitting your order. Please review this confirmation thoroughly to ensure all information is accurate. By placing the order, you agree to be available or have a designated contact at the delivery site during the provided delivery window.
Second Confirmation Email:
As the delivery date approaches, you’ll receive an email with details including the scheduled date, time window, and a photo of the materials being loaded onto the truck at their source. This photo is of the material that will be loaded onto the truck and delivered to you, though the coloring in the photo may slightly vary due to factors like sunlight, glare, or other conditions. By reviewing and approving this email, you agree to all aspects of the delivery, such as the timing, material type, color, and any additional specifics. By placing your order, you acknowledge that no refunds or cancellations will be allowed once you’ve accepted this confirmation email.
Delivery Site Requirements:
The customers are responsible for ensuring the delivery site is accessible to our trucks. A minimum road width of 12 feet is required to accommodate delivery vehicles. If access is restricted or unsafe, our team will attempt to deliver materials as close as possible to your requested site without compromising safety. A missed delivery fee may apply if the delivery cannot be completed due to access restrictions or site conditions.
Delivery Scope and Scheduling:
Delivery availability and timing may vary depending on the destination and the type of materials ordered. While we strive to meet your chosen delivery window, product availability, traffic, and weather conditions may affect delivery times. If there are significant delays, we will notify you promptly to reschedule or confirm your delivery time.
Delivery Acceptance and Responsibility:
The customer must be present or have an authorized representative available to receive the delivery within the specified time frame. Upon unloading the materials, ownership and responsibility for the products pass to the customer. Once unloaded, the customer assumes full ownership and accountability for the materials. No refunds or exchanges will be provided under any circumstances after the materials have been unloaded. We bear no responsibility for any damage to the materials or property following delivery.
Material Availability:
The product photos on our site are for general reference only. Aggregate materials are natural products, and their color or shade may vary depending on local availability, seasonality, and regional geology. While we can’t guarantee an exact color match, we’ll make every effort to accommodate your preferences. If you have a specific shade or color in mind, please include that information when placing your order so we can try to source accordingly. Our standard cancelation policy will apply to cancelations due to color preferences. By placing an order, you acknowledge and accept these terms.
Missed Delivery and Re-Delivery Fees:
If delivery cannot be completed due to customer unavailability, site inaccessibility, or refusal to accept delivery, we reserve the right to charge a missed delivery fee. In such cases, we will reschedule delivery as soon as possible, subject to additional re-delivery charges.
Liability and Force Majeure:
We are committed to providing timely delivery services; however, we are not responsible for delays caused by events beyond our control, including but not limited to adverse weather, road closures, or equipment failures. In such instances, we reserve the right to reschedule delivery without liability. If you have any questions about these terms, please contact us at sales@mygravelmonkey.com.
Cancellation & Refunds:
Please refer to our Refund & Cancellation policy page.
Additional Verification:
Gravel Monkey uses Stripe, one of the largest and most trusted payment processors globally, for credit card transactions. In some rare cases, additional verification may be needed to ensure the security of the payment. If this is necessary, we will notify you via email or phone to gather the required information and ensure a smooth processing of your order and timely delivery of the aggregate.
